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FAQs

Pre-Sale Questions
When will my order ship?

The shipping will be done within 2 days of the order.

What shipping methods do you use for International Orders?

we use fedex for international shipping.

Can I buy more than one product at one go ?

Yes, you can. As you click the Buy button on a product page, it gets added to your shopping cart. You can add as many products as you want and then pay for the entire order in one go!

I am interested in a product that is sold out. How can I buy it?

Don’t be disheartened if a product you like is not available currently. Click the Notify Me button/link on the product page. We will let you know the moment your selected product is back in stock.

I don’t know how to buy online. What should I do?

Don’t worry if you have never bought online. Here are the steps to buy products and deals on pick&receive.

Click the Buy button on the product or deal you like.

Click the Proceed to Payment button.

Enter your name, e-mail ID and phone number next. Enter your shipping address if you are buying products.

Click the Proceed to Payment button. Select your payment mode (Credit card, Debit card, Netbanking, Cash on Delivery, Credit Card EMI).

If you are not comfortable paying online, you can choose the Cash on Delivery option and pay on the actual delivery of your product. The option, however, does not apply if you are buying deals.

 

How do I know my purchase is complete?

You will see a confirmation message on the screen along with your order number. If you have bought deals, you will also receive your pick&receive voucher over email and SMS to confirm your purchase.

Do your products come with guarantee/warrantee details?

pick&receive guarantees 100% customer satisfaction, security, quality, support and value for money. All products sold on pick&receive are original and covered under fixed period manufacturer warranty for hardware or software issues, wherever applicable. Please read the product page carefully for more details.

Shipping & Returns
What are the Terms and Conditions for return/replacement?

Our 7 days return and exchange policy ensures that you have a hassle-free shopping experience with pick&receive.com.

Following are the terms and conditions for return/replacement.

Products must be in their original condition.

Only unused, unaltered, unsoiled products with their original tags will be accepted.

Brand packaging should be intact.

If the product value is less than Rs. 1000, amount will be refunded in PS cash which can be used in parts or fully in the next 1 year.

Brand’s policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same Replacements will be made basis availability of that product on the website.

What do I do if I receive a faulty product?

If you receive a faulty product, we request you to Contact Us within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you/refund the entire amount, as per your request.

* Electronics refers to products such as computers, tablets, mobiles, appliances and the likes.

 

How can I return the product received from pick&receive?

You can return a product to pick&receive.com if:

You received a faulty/defective product

You received a physically damaged product

You are unhappy with the product quality

The product is different from description on the website

There is Size/Fit issue

If the delivered product falls under any of the above mentioned cases, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We’ll get back to you and arrange for pickup of your package within 4 working days of receipt of your request through one of our courier partners.

I bought an item and it does not fit my size. Can I change it?

Absolutely!! pick&receive offers a “No question asked size change policy” for your apparel and footwear. You can get the size exchanged anytime whilst sitting at home. Report your concern through our Contact Us form within 7 days of receipt of your order. We’ll get back to you and arrange reverse pickup for the product within 3 working days of date of receipt of your complaint and replace with the right size.

What do I do if I receive wrong product?

If you receive a wrong product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We’ll get back to you and arrange reverse pickup for the product within 3 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

What do I do if the product received is physically damaged?

If you receive a physically damaged product, we request you to report your concern through our Contact Usform within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint, check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request.

How do I cancel my order?

You can cancel your order any time before the shipping of your product. Just fill up our Contact Us form with your order details and we will cancel it and initiate your refund.

How long will it take to cancel my order?

We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.

What if I choose to have replacement and the product is sold out on pick&receive?

Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation.

What do I do if product received is different from the description on pick&receive?

If you receive a product that is different from the description on pick&receive.com, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

Is there any item not eligible for return/replacement?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

Items that have been worn/washed/soiled

Innerwear, lingerie cannot be returned on account of hygiene

Products which were sold as combos/sets, are not eligible for return/replacement as individual items

Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold In case of electronic items, brands’ return, repair and replacement policy will apply.

 

Do I need to pay the courier company to send my product back? Will I get the money back?

If we arrange the pick up of your product, you don’t need to pay anything. In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the amount the full courier amount in PR cash up to Rs. 400

Why was my order cancelled?

Your order may have been cancelled because of any of the following reasons:

Non-availability of the product(s)

Inaccuracies or errors in pricing information

Problems identified by our fraud detection department

We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.